Free Delivery Policy Template

Delivery Policy

[Insert your company/business name]

Website: [insert website URL]

1. Scope

1.1 This delivery policy sets out the terms and conditions relating to the delivery of products ordered through our website, [insert website URL].

1.2 This delivery policy should be read in conjunction with our [terms and conditions of sale] and our [returns policy].

1.3 In this policy, "we", "us", and "our" refer to [insert your company/business name]. "You" and "your" refer to our customers.

2. Delivery methods

2.1 We offer the following delivery methods:

(a) [Standard delivery - delivery by [Royal Mail / courier name] within [3-5] working days];

(b) [Express delivery - delivery by [courier name] within [1-2] working days];

(c) [Next day delivery - delivery by [courier name] on the next working day, for orders placed before [time, e.g. 2:00 pm]];

(d) [Click and collect - collection from [our store / our warehouse / a designated collection point]].

2.2 Delivery methods available to you will be displayed at the checkout stage of the ordering process.

2.3 We reserve the right to change or withdraw any delivery method at any time without prior notice.

3. Delivery timeframes

3.1 Estimated delivery timeframes are calculated in working days (Monday to Friday, excluding public holidays in [England and Wales / the United Kingdom]) from the date of order confirmation.

3.2 The estimated delivery timeframes for our delivery methods are as follows:

(a) [Standard delivery: [3-5] working days];

(b) [Express delivery: [1-2] working days];

(c) [Next day delivery: [1] working day, subject to ordering before [time]].

3.3 All delivery timeframes are estimates only. Whilst we will make every reasonable effort to deliver within the estimated timeframe, we do not guarantee delivery dates and shall not be liable for any delay in delivery.

3.4 Under the Consumer Rights Act 2015, goods must be delivered without undue delay and, unless otherwise agreed, not more than 30 days after the day on which the contract is entered into.

4. Delivery charges

4.1 Delivery charges are as follows:

(a) [Standard delivery: [£X.XX / free for orders over £X.XX]];

(b) [Express delivery: [£X.XX]];

(c) [Next day delivery: [£X.XX]].

4.2 Delivery charges will be displayed at the checkout stage before you confirm your order.

4.3 We reserve the right to vary our delivery charges from time to time. Any changes will not affect orders that have already been confirmed.

5. Order tracking

5.1 Once your order has been dispatched, we will send you a confirmation email containing your tracking details, where available.

5.2 You can track the progress of your delivery using [the tracking link provided in your dispatch email / your account on our website].

5.3 If you experience difficulties tracking your order, please contact us using the details set out in Section 11 below.

6. Failed deliveries

6.1 If a delivery cannot be completed because no one is available at the delivery address to accept the goods, the courier will [leave a card with instructions for rearranging delivery / attempt redelivery on the next working day / deliver the goods to a local collection point].

6.2 If the goods are returned to us as undeliverable, we will contact you to arrange redelivery. Additional delivery charges may apply.

6.3 It is your responsibility to ensure that the delivery address provided is correct and complete. We will not be liable for any failed delivery resulting from incorrect or incomplete address details.

7. Damaged or missing items

7.1 Please inspect your delivery upon receipt. If any items are damaged or missing, you must notify us within [number, e.g. 48] hours of delivery.

7.2 To report damaged or missing items, please contact us using the details set out in Section 11, providing your order number and details of the issue, including photographs where applicable.

7.3 If items are confirmed as damaged or missing, we will, at our discretion, [send a replacement / issue a refund] in accordance with your statutory rights under the Consumer Rights Act 2015.

8. International delivery

8.1 [We currently deliver to the following countries: [list countries].]

8.2 [International delivery timeframes are estimated at [X-X] working days, depending on the destination country.]

8.3 [International orders may be subject to import duties, taxes, and customs charges, which are the responsibility of the recipient. We have no control over these charges and cannot predict their amount.]

8.4 [We are not responsible for any delays caused by customs clearance procedures.]

9. Returns

9.1 If you wish to return goods delivered to you, please refer to our [returns policy], which is available at [insert URL or link].

9.2 Your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are not affected by this delivery policy.

10. Changes to this policy

10.1 We may update this delivery policy from time to time by publishing a new version on our website.

10.2 You should check this page periodically to ensure you are familiar with the current version of this policy.

11. Contact us

11.1 If you have any questions about deliveries or this delivery policy, you can contact us:

(a) by email, at [email address];

(b) by post, at [postal address];

(c) by telephone, on [telephone number];

(d) using the contact form on our website, at [insert URL].

This document was created using a free template from SEQ Legal.